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Warranty and After Sales Guide for Freemax Galex GT
Published 2026 · VapeWholesaleHub trade desk
Warranty and after sales handling define the long term reputation of a Galex GT line.
What follows is a practical view of warranty and after sales for the Galex GT, written for people who place repeat orders rather than one off buys.
The most common mistake is optimising for the first order instead of the fourth, which is where Galex GT economics actually settle.
Why warranty and after sales matters on the Galex GT
A clear dead on arrival policy removes friction for retail partners.
Documentation is not paperwork for its own sake; on warranty and after sales it is the difference between a clean clearance and a delayed one.
Spare parts availability matters more than warranty length in practice.
Reference specification
| Item | Value |
|---|---|
| Model | Galex GT |
| Brand | Freemax |
| Category | Pod Systems |
| Battery | 500 mAh |
| Output range | 12-60 W |
| Capacity | 1.0 ml |
| Charging | USB-C 1A |
| Coil options | 1.0 / 1.2 ohm |
| Carton quantity | 100 units |
Tracking return reasons feeds directly into the next sourcing decision.
Practical notes for buyers
A written internal standard for warranty and after sales makes onboarding new account managers far quicker and reduces avoidable errors.
In practice the decision comes down to three numbers: unit cost, freight per unit and the realistic sell through rate for Galex GT.
Checklist
- Log sell through by account for the first eight weeks.
- Retain one sealed sample carton from every batch for reference.
- Keep certificates current and filed against the exact model name.
- Verify that artwork matches the approved compliance template.
- Review the reorder point after one full selling cycle.
- Confirm the exact configuration in writing before the deposit is paid.
Commercial terms
Agreeing a defect handling procedure before the first shipment removes emotion from later conversations.
Payment history is the single most reliable route to better terms, more than total annual volume.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (78 units) | Tier 1 | 30-45 days |
| Pallet (1595 units) | Tier 2 | 14-21 days |
| Container (13377 units) | Tier 3 | 30-45 days |
Frequently asked questions
What warranty applies to Galex GT?
Most suppliers cover manufacturing defects for a defined period, excluding consumables and physical damage.
What happens if a batch fails inspection?
The agreed procedure normally covers replacement of affected units or credit against the next order, documented before shipment.
Is documentation provided for customs?
Commercial invoice, packing list and the relevant certificates are supplied; the importer's broker handles the declaration.
Can several models be mixed in one shipment?
Yes, mixing models and flavours within a carton or pallet is common and usually helps first time buyers test demand.
Final word
Start with one change, measure it over a quarter, then decide whether it deserves to become policy.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.