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Returns and Credit Notes Guide for Freemax Starre 3

Published 2026 · VapeWholesaleHub trade desk

A clear returns and credit process on Starre 3 protects the relationship when something goes wrong.

Between the factory gate and the retail shelf, returns and credit notes is where most of the value on the Starre 3 is either created or lost.

Shops that receive a short briefing on returns and credit notes convert noticeably better than shops that only receive stock.

Why returns and credit notes matters on the Starre 3

Distinguish between a defect claim and a change of mind before agreeing any action.

Seasonality interacts with returns and credit notes more than most forecasts allow for, so a rolling review beats an annual one.

Credit notes should reference the original invoice line to keep accounting clean.

Reference specification

Item	Value
Model	Starre 3
Brand	Freemax
Category	Pod Systems
Battery	500 mAh
Output range	8-40 W
Capacity	1.0 ml
Charging	Magnetic dock
Coil options	0.8 / 1.2 ohm
Carton quantity	120 units

Agreeing who pays return freight in advance avoids most disputes.

Practical notes for buyers

Keeping a short internal note on returns and credit notes for each SKU pays for itself the first time a dispute arises over the Starre 3.

Consistency across batches matters more than peak performance for Starre 3, and returns and credit notes is where inconsistency first appears.

Checklist

Record the arrival condition with photographs on the day of delivery.
Keep certificates current and filed against the exact model name.
Review the reorder point after one full selling cycle.
Log sell through by account for the first eight weeks.
Check carton quantities against the commercial invoice line by line.
Verify that artwork matches the approved compliance template.

Commercial terms

Commercial terms are usually agreed in three parts: a deposit on confirmation, a balance before shipment and a stated validity window.

Agreeing a defect handling procedure before the first shipment removes emotion from later conversations.

Volume tier	Indicative unit level	Lead time
Carton (144 units)	Tier 1	7-12 days
Pallet (1671 units)	Tier 2	7-12 days
Container (18997 units)	Tier 3	7-12 days

All figures above are indicative working ranges used for planning. Final specification and commercial terms are confirmed in writing before any deposit.

Frequently asked questions

Who pays return freight on a Starre 3 defect claim?

For confirmed defects the supplier normally covers it; agreeing this in writing before shipment prevents arguments.

Is documentation provided for customs?

Commercial invoice, packing list and the relevant certificates are supplied; the importer's broker handles the declaration.

Can several models be mixed in one shipment?

Yes, mixing models and flavours within a carton or pallet is common and usually helps first time buyers test demand.

Do you support long term supply agreements?

Yes, rolling agreements with defined review points work better for both sides than rigid annual commitments.

Final word

If only one thing changes after reading this, let it be the habit of checking returns and credit notes before reordering.

Trade enquiry

Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.

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