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Returns and Credit Notes Guide for Freemax Rexa 5
Published 2026 · VapeWholesaleHub trade desk
A clear returns and credit process on Rexa 5 protects the relationship when something goes wrong.
Between the factory gate and the retail shelf, returns and credit notes is where most of the value on the Rexa 5 is either created or lost.
Keeping a short internal note on returns and credit notes for each SKU pays for itself the first time a dispute arises over the Rexa 5.
Why returns and credit notes matters on the Rexa 5
Distinguish between a defect claim and a change of mind before agreeing any action.
Freight consolidation changes the answer to returns and credit notes at container scale, which is why small and large buyers reach different conclusions.
Credit notes should reference the original invoice line to keep accounting clean.
Reference specification
| Item | Value |
|---|---|
| Model | Rexa 5 |
| Brand | Freemax |
| Category | Pod Systems |
| Battery | 800 mAh |
| Output range | 12-30 W |
| Capacity | 1.0 ml |
| Charging | USB-C fast charge |
| Coil options | 0.8 / 1.2 ohm |
| Carton quantity | 120 units |
Agreeing who pays return freight in advance avoids most disputes.
Practical notes for buyers
The most common mistake is optimising for the first order instead of the fourth, which is where Rexa 5 economics actually settle.
Cash flow is the quiet constraint behind returns and credit notes: the cheapest option is rarely the one that frees the most working capital.
Checklist
- Request batch photographs and a packing list prior to shipment.
- Keep certificates current and filed against the exact model name.
- Log sell through by account for the first eight weeks.
- Review the reorder point after one full selling cycle.
- Record the arrival condition with photographs on the day of delivery.
- Agree in advance who pays for return freight on a defect claim.
Commercial terms
Volume commitments work best when they are structured as a rolling target rather than a single fixed number.
Most long running accounts settle into a rhythm of monthly top ups with one larger seasonal build per year.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (145 units) | Tier 1 | 7-12 days |
| Pallet (1522 units) | Tier 2 | 30-45 days |
| Container (7665 units) | Tier 3 | 14-21 days |
Frequently asked questions
Who pays return freight on a Rexa 5 defect claim?
For confirmed defects the supplier normally covers it; agreeing this in writing before shipment prevents arguments.
What happens if a batch fails inspection?
The agreed procedure normally covers replacement of affected units or credit against the next order, documented before shipment.
Can packaging be adjusted for our market?
Artwork localisation is straightforward; structural changes need larger volumes and a longer lead time.
How quickly can a repeat order be produced?
For established configurations production typically runs two to four weeks, with transit on top depending on the chosen method.
Final word
None of this is complicated, but it does need to be written down and reviewed on a schedule.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.
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