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How to Source Freemax Rexa Air: Warranty and After Sales
Published 2026 · VapeWholesaleHub trade desk
Warranty and after sales handling define the long term reputation of a Rexa Air line.
Distributors reviewing their Rexa Air range usually find that warranty and after sales explains most of the variance in results between accounts.
Retail staff rarely ask about warranty and after sales directly, but their questions almost always lead back to it.
Why warranty and after sales matters on the Rexa Air
A clear dead on arrival policy removes friction for retail partners.
Where two suppliers look identical on price, warranty and after sales is usually the variable that separates them over a full year.
Spare parts availability matters more than warranty length in practice.
Reference specification
| Item | Value |
|---|---|
| Model | Rexa Air |
| Brand | Freemax |
| Category | Pod Systems |
| Battery | 1300 mAh |
| Output range | 12-25 W |
| Capacity | 3.0 ml |
| Charging | USB-C 1A |
| Coil options | 1.0 / 1.2 ohm |
| Carton quantity | 200 units |
Tracking return reasons feeds directly into the next sourcing decision.
Practical notes for buyers
Documentation is not paperwork for its own sake; on warranty and after sales it is the difference between a clean clearance and a delayed one.
Documentation is not paperwork for its own sake; on warranty and after sales it is the difference between a clean clearance and a delayed one.
Checklist
- Keep certificates current and filed against the exact model name.
- Review the reorder point after one full selling cycle.
- Retain one sealed sample carton from every batch for reference.
- Confirm the exact configuration in writing before the deposit is paid.
- Check carton quantities against the commercial invoice line by line.
- Log sell through by account for the first eight weeks.
Commercial terms
Lead times are a function of component availability as much as factory capacity, so buffers should reflect both.
Volume commitments work best when they are structured as a rolling target rather than a single fixed number.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (50 units) | Tier 1 | 21-30 days |
| Pallet (1157 units) | Tier 2 | 21-30 days |
| Container (13588 units) | Tier 3 | 21-30 days |
Frequently asked questions
What warranty applies to Rexa Air?
Most suppliers cover manufacturing defects for a defined period, excluding consumables and physical damage.
What happens if a batch fails inspection?
The agreed procedure normally covers replacement of affected units or credit against the next order, documented before shipment.
Do you support long term supply agreements?
Yes, rolling agreements with defined review points work better for both sides than rigid annual commitments.
Can packaging be adjusted for our market?
Artwork localisation is straightforward; structural changes need larger volumes and a longer lead time.
Final word
The buyers who do this well are not luckier; they are simply more consistent about the basics.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.
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