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Freemax Starre Pro Returns and Credit Notes Explained
Published 2026 · VapeWholesaleHub trade desk
A clear returns and credit process on Starre Pro protects the relationship when something goes wrong.
Between the factory gate and the retail shelf, returns and credit notes is where most of the value on the Starre Pro is either created or lost.
Where two suppliers look identical on price, returns and credit notes is usually the variable that separates them over a full year.
Why returns and credit notes matters on the Starre Pro
Distinguish between a defect claim and a change of mind before agreeing any action.
Consistency across batches matters more than peak performance for Starre Pro, and returns and credit notes is where inconsistency first appears.
Credit notes should reference the original invoice line to keep accounting clean.
Reference specification
| Item | Value |
|---|---|
| Model | Starre Pro |
| Brand | Freemax |
| Category | Pod Systems |
| Battery | 1300 mAh |
| Output range | 10-25 W |
| Capacity | 2.0 ml |
| Charging | USB-C 1A |
| Coil options | 1.0 / 1.2 ohm |
| Carton quantity | 50 units |
Agreeing who pays return freight in advance avoids most disputes.
Practical notes for buyers
Keeping a short internal note on returns and credit notes for each SKU pays for itself the first time a dispute arises over the Starre Pro.
Where two suppliers look identical on price, returns and credit notes is usually the variable that separates them over a full year.
Checklist
- Record the arrival condition with photographs on the day of delivery.
- Review the reorder point after one full selling cycle.
- Check carton quantities against the commercial invoice line by line.
- Confirm the exact configuration in writing before the deposit is paid.
- Log sell through by account for the first eight weeks.
- Retain one sealed sample carton from every batch for reference.
Commercial terms
Payment history is the single most reliable route to better terms, more than total annual volume.
Payment history is the single most reliable route to better terms, more than total annual volume.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (126 units) | Tier 1 | 7-12 days |
| Pallet (1655 units) | Tier 2 | 14-21 days |
| Container (10789 units) | Tier 3 | 21-30 days |
Frequently asked questions
Who pays return freight on a Starre Pro defect claim?
For confirmed defects the supplier normally covers it; agreeing this in writing before shipment prevents arguments.
Do you support long term supply agreements?
Yes, rolling agreements with defined review points work better for both sides than rigid annual commitments.
Can packaging be adjusted for our market?
Artwork localisation is straightforward; structural changes need larger volumes and a longer lead time.
Can several models be mixed in one shipment?
Yes, mixing models and flavours within a carton or pallet is common and usually helps first time buyers test demand.
Final word
None of this is complicated, but it does need to be written down and reviewed on a schedule.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.
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