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Freemax Rexa Plus Warranty and After Sales Checklist 2026
Published 2026 · VapeWholesaleHub trade desk
Warranty and after sales handling define the long term reputation of a Rexa Plus line.
Buyers who treat warranty and after sales as a commercial discipline rather than an afterthought tend to hold margin for longer.
Cash flow is the quiet constraint behind warranty and after sales: the cheapest option is rarely the one that frees the most working capital.
Why warranty and after sales matters on the Rexa Plus
A clear dead on arrival policy removes friction for retail partners.
Shops that receive a short briefing on warranty and after sales convert noticeably better than shops that only receive stock.
Spare parts availability matters more than warranty length in practice.
Reference specification
| Item | Value |
|---|---|
| Model | Rexa Plus |
| Brand | Freemax |
| Category | Pod Systems |
| Battery | 1500 mAh |
| Output range | 5-30 W |
| Capacity | 5.0 ml |
| Charging | Magnetic dock |
| Coil options | 0.8 / 1.2 ohm |
| Carton quantity | 100 units |
Tracking return reasons feeds directly into the next sourcing decision.
Practical notes for buyers
Consistency across batches matters more than peak performance for Rexa Plus, and warranty and after sales is where inconsistency first appears.
Where two suppliers look identical on price, warranty and after sales is usually the variable that separates them over a full year.
Checklist
- Record the arrival condition with photographs on the day of delivery.
- Confirm the exact configuration in writing before the deposit is paid.
- Verify that artwork matches the approved compliance template.
- Log sell through by account for the first eight weeks.
- Retain one sealed sample carton from every batch for reference.
- Request batch photographs and a packing list prior to shipment.
Commercial terms
Freight terms should be named explicitly, because an unclear incoterm is the fastest way to lose a relationship.
Commercial terms are usually agreed in three parts: a deposit on confirmation, a balance before shipment and a stated validity window.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (131 units) | Tier 1 | 7-12 days |
| Pallet (923 units) | Tier 2 | 30-45 days |
| Container (11742 units) | Tier 3 | 30-45 days |
Frequently asked questions
What warranty applies to Rexa Plus?
Most suppliers cover manufacturing defects for a defined period, excluding consumables and physical damage.
What happens if a batch fails inspection?
The agreed procedure normally covers replacement of affected units or credit against the next order, documented before shipment.
Can several models be mixed in one shipment?
Yes, mixing models and flavours within a carton or pallet is common and usually helps first time buyers test demand.
Can packaging be adjusted for our market?
Artwork localisation is straightforward; structural changes need larger volumes and a longer lead time.
Final word
A short quarterly review of these points will keep the Rexa Plus range healthy without consuming the week.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.