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Freemax Rexa Plus Returns and Credit Notes
Published 2026 · VapeWholesaleHub trade desk
A clear returns and credit process on Rexa Plus protects the relationship when something goes wrong.
A range review that ignores returns and credit notes will often produce a confident decision and a disappointing quarter on the Rexa Plus.
Cash flow is the quiet constraint behind returns and credit notes: the cheapest option is rarely the one that frees the most working capital.
Why returns and credit notes matters on the Rexa Plus
Distinguish between a defect claim and a change of mind before agreeing any action.
Freight consolidation changes the answer to returns and credit notes at container scale, which is why small and large buyers reach different conclusions.
Credit notes should reference the original invoice line to keep accounting clean.
Reference specification
| Item | Value |
|---|---|
| Model | Rexa Plus |
| Brand | Freemax |
| Category | Pod Systems |
| Battery | 1500 mAh |
| Output range | 10-25 W |
| Capacity | 2.0 ml |
| Charging | USB-C 1A |
| Coil options | 0.8 / 1.2 ohm |
| Carton quantity | 200 units |
Agreeing who pays return freight in advance avoids most disputes.
Practical notes for buyers
Freight consolidation changes the answer to returns and credit notes at container scale, which is why small and large buyers reach different conclusions.
A written internal standard for returns and credit notes makes onboarding new account managers far quicker and reduces avoidable errors.
Checklist
- Confirm the exact configuration in writing before the deposit is paid.
- Review the reorder point after one full selling cycle.
- Agree in advance who pays for return freight on a defect claim.
- Check carton quantities against the commercial invoice line by line.
- Keep certificates current and filed against the exact model name.
- Verify that artwork matches the approved compliance template.
Commercial terms
Lead times are a function of component availability as much as factory capacity, so buffers should reflect both.
Agreeing a defect handling procedure before the first shipment removes emotion from later conversations.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (73 units) | Tier 1 | 7-12 days |
| Pallet (668 units) | Tier 2 | 7-12 days |
| Container (15953 units) | Tier 3 | 30-45 days |
Frequently asked questions
Who pays return freight on a Rexa Plus defect claim?
For confirmed defects the supplier normally covers it; agreeing this in writing before shipment prevents arguments.
Do you support long term supply agreements?
Yes, rolling agreements with defined review points work better for both sides than rigid annual commitments.
How quickly can a repeat order be produced?
For established configurations production typically runs two to four weeks, with transit on top depending on the chosen method.
Can several models be mixed in one shipment?
Yes, mixing models and flavours within a carton or pallet is common and usually helps first time buyers test demand.
Final word
None of this is complicated, but it does need to be written down and reviewed on a schedule.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.
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