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Freemax Onnix Air: Warranty and After Sales for Distributors
Published 2026 · VapeWholesaleHub trade desk
Warranty and after sales handling define the long term reputation of a Onnix Air line.
The Onnix Air has settled into a stable position in the range, which makes warranty and after sales the natural next question for distributors.
Keeping a short internal note on warranty and after sales for each SKU pays for itself the first time a dispute arises over the Onnix Air.
Why warranty and after sales matters on the Onnix Air
A clear dead on arrival policy removes friction for retail partners.
In practice the decision comes down to three numbers: unit cost, freight per unit and the realistic sell through rate for Onnix Air.
Spare parts availability matters more than warranty length in practice.
Reference specification
| Item | Value |
|---|---|
| Model | Onnix Air |
| Brand | Freemax |
| Category | Pod Systems |
| Battery | 650 mAh |
| Output range | 5-60 W |
| Capacity | 1.2 ml |
| Charging | USB-C 2A |
| Coil options | 0.6 / 0.8 / 1.0 ohm |
| Carton quantity | 100 units |
Tracking return reasons feeds directly into the next sourcing decision.
Practical notes for buyers
In practice the decision comes down to three numbers: unit cost, freight per unit and the realistic sell through rate for Onnix Air.
In practice the decision comes down to three numbers: unit cost, freight per unit and the realistic sell through rate for Onnix Air.
Checklist
- Verify that artwork matches the approved compliance template.
- Check carton quantities against the commercial invoice line by line.
- Confirm the exact configuration in writing before the deposit is paid.
- Record the arrival condition with photographs on the day of delivery.
- Review the reorder point after one full selling cycle.
- Keep certificates current and filed against the exact model name.
Commercial terms
Most long running accounts settle into a rhythm of monthly top ups with one larger seasonal build per year.
Agreeing a defect handling procedure before the first shipment removes emotion from later conversations.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (70 units) | Tier 1 | 14-21 days |
| Pallet (765 units) | Tier 2 | 14-21 days |
| Container (15821 units) | Tier 3 | 30-45 days |
Frequently asked questions
What warranty applies to Onnix Air?
Most suppliers cover manufacturing defects for a defined period, excluding consumables and physical damage.
Can several models be mixed in one shipment?
Yes, mixing models and flavours within a carton or pallet is common and usually helps first time buyers test demand.
Is documentation provided for customs?
Commercial invoice, packing list and the relevant certificates are supplied; the importer's broker handles the declaration.
How quickly can a repeat order be produced?
For established configurations production typically runs two to four weeks, with transit on top depending on the chosen method.
Final word
The buyers who do this well are not luckier; they are simply more consistent about the basics.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.