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Freemax Onnix 2 Returns and Credit Notes Explained
Published 2026 · VapeWholesaleHub trade desk
A clear returns and credit process on Onnix 2 protects the relationship when something goes wrong.
The Onnix 2 has settled into a stable position in the range, which makes returns and credit notes the natural next question for distributors.
Shops that receive a short briefing on returns and credit notes convert noticeably better than shops that only receive stock.
Why returns and credit notes matters on the Onnix 2
Distinguish between a defect claim and a change of mind before agreeing any action.
Documentation is not paperwork for its own sake; on returns and credit notes it is the difference between a clean clearance and a delayed one.
Credit notes should reference the original invoice line to keep accounting clean.
Reference specification
| Item | Value |
|---|---|
| Model | Onnix 2 |
| Brand | Freemax |
| Category | Pod Systems |
| Battery | 900 mAh |
| Output range | 12-80 W |
| Capacity | 1.0 ml |
| Charging | USB-C 1A |
| Coil options | 0.8 / 1.2 ohm |
| Carton quantity | 200 units |
Agreeing who pays return freight in advance avoids most disputes.
Practical notes for buyers
A written internal standard for returns and credit notes makes onboarding new account managers far quicker and reduces avoidable errors.
A written internal standard for returns and credit notes makes onboarding new account managers far quicker and reduces avoidable errors.
Checklist
- Request batch photographs and a packing list prior to shipment.
- Review the reorder point after one full selling cycle.
- Retain one sealed sample carton from every batch for reference.
- Agree in advance who pays for return freight on a defect claim.
- Confirm the exact configuration in writing before the deposit is paid.
- Verify that artwork matches the approved compliance template.
Commercial terms
Most long running accounts settle into a rhythm of monthly top ups with one larger seasonal build per year.
Payment history is the single most reliable route to better terms, more than total annual volume.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (178 units) | Tier 1 | 30-45 days |
| Pallet (1129 units) | Tier 2 | 30-45 days |
| Container (11163 units) | Tier 3 | 7-12 days |
Frequently asked questions
Who pays return freight on a Onnix 2 defect claim?
For confirmed defects the supplier normally covers it; agreeing this in writing before shipment prevents arguments.
Do you support long term supply agreements?
Yes, rolling agreements with defined review points work better for both sides than rigid annual commitments.
What happens if a batch fails inspection?
The agreed procedure normally covers replacement of affected units or credit against the next order, documented before shipment.
Is documentation provided for customs?
Commercial invoice, packing list and the relevant certificates are supplied; the importer's broker handles the declaration.
Final word
A short quarterly review of these points will keep the Onnix 2 range healthy without consuming the week.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.
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