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Freemax Galex Air Warranty and After Sales Checklist 2026
Published 2026 · VapeWholesaleHub trade desk
Warranty and after sales handling define the long term reputation of a Galex Air line.
Between the factory gate and the retail shelf, warranty and after sales is where most of the value on the Galex Air is either created or lost.
Shops that receive a short briefing on warranty and after sales convert noticeably better than shops that only receive stock.
Why warranty and after sales matters on the Galex Air
A clear dead on arrival policy removes friction for retail partners.
Cash flow is the quiet constraint behind warranty and after sales: the cheapest option is rarely the one that frees the most working capital.
Spare parts availability matters more than warranty length in practice.
Reference specification
| Item | Value |
|---|---|
| Model | Galex Air |
| Brand | Freemax |
| Category | Pod Systems |
| Battery | 900 mAh |
| Output range | 10-60 W |
| Capacity | 4.0 ml |
| Charging | Magnetic dock |
| Coil options | 0.6 / 0.8 / 1.0 ohm |
| Carton quantity | 200 units |
Tracking return reasons feeds directly into the next sourcing decision.
Practical notes for buyers
A written internal standard for warranty and after sales makes onboarding new account managers far quicker and reduces avoidable errors.
Seasonality interacts with warranty and after sales more than most forecasts allow for, so a rolling review beats an annual one.
Checklist
- Verify that artwork matches the approved compliance template.
- Keep certificates current and filed against the exact model name.
- Retain one sealed sample carton from every batch for reference.
- Confirm the exact configuration in writing before the deposit is paid.
- Agree in advance who pays for return freight on a defect claim.
- Request batch photographs and a packing list prior to shipment.
Commercial terms
Payment history is the single most reliable route to better terms, more than total annual volume.
Volume commitments work best when they are structured as a rolling target rather than a single fixed number.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (88 units) | Tier 1 | 30-45 days |
| Pallet (1843 units) | Tier 2 | 30-45 days |
| Container (6730 units) | Tier 3 | 21-30 days |
Frequently asked questions
What warranty applies to Galex Air?
Most suppliers cover manufacturing defects for a defined period, excluding consumables and physical damage.
Is documentation provided for customs?
Commercial invoice, packing list and the relevant certificates are supplied; the importer's broker handles the declaration.
How quickly can a repeat order be produced?
For established configurations production typically runs two to four weeks, with transit on top depending on the chosen method.
What happens if a batch fails inspection?
The agreed procedure normally covers replacement of affected units or credit against the next order, documented before shipment.
Final word
None of this is complicated, but it does need to be written down and reviewed on a schedule.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.
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